Launch faster. Operate smarter. Grow with AI.
WHITE-LABEL CUSTOMER CHANNELS
Launch with Taranga’s white-label customer channels, or retain the digital experiences you already have. Connect product discovery, purchasing and customer self-service with the commercial platform behind them. Adapt the delivered channels to your brand and configure the journeys around your business.
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DISCOVER. BUY. MANAGE. GET HELP.
Customer channels connect the proposition you sell with the experience of discovering, buying and using it.
Present offerings in the customer shop, let customers select supported options and connect the proposition to the purchasing journey. The Product Copilot demonstration shows a created offering and its selectable prices appearing in the shop.
Bring account, service and billing touchpoints into the customer experience. Confirm the available views and actions for the selected release and deployment.
Connect customer self-service and care interactions with the operations behind them. The AI Workforce recording shows a customer-facing support view with a resolved case and cases awaiting further handling.
Adapt the delivered channels to your brand and chosen journeys. Agree which changes use supported configuration and which require design, development or integration work.
CHANNELS INCLUDED. FLEXIBLE ADOPTION.
Taranga provides customer channels as part of its commercial platform. Choose the channel approach that fits your business.
Use the delivered white-label channels as a starting point for your branded shop and supported customer journeys.
Keep the channels your customers already know and connect them to the selected Taranga capabilities through agreed interfaces.
Adopt Taranga-delivered channels for a new brand or use case while retaining existing experiences elsewhere. Define ownership and hand-offs across the chosen landscape.
BRAND AND CONFIGURATION
Start with the delivered channels, then agree the branding and customer journey changes that matter for your launch.
Define the brand presentation, content and visual design required for the customer experience. Confirm the available branding controls in the selected release.
Connect the selected products, offers, options and commercial conditions with the customer journey. Validate how they appear and behave in the chosen channels.
Separate supported configuration from changes requiring design or development. Agree provider integrations and acceptance criteria before launch.
A CLEAR CHANNEL SCOPE
Agree what Taranga provides, what is configured for your business and which services are supplied externally.
The commercial BSS core and delivered customer channels. These channels are part of the platform, rather than a requirement to build every experience from scratch.
Brand presentation, selected customer journeys, products and offers, identity flows and the supported channel actions. Scope additional design and development separately.
Payment, identity, connectivity and other provider-dependent steps follow the agreed architecture. Charging is external to Taranga. Validate the selected integrations and operating responsibilities.
FROM PLATFORM TO EXPERIENCE
The recordings illustrate specific journeys and their boundaries. Explore how the commercial core connects with the customer channel.
Follow the Product Copilot example from catalogue proposal to shop display, where a selected allowance has its corresponding price. The billing-only example does not demonstrate a completed purchase, external charging or connectivity activation.
Watch Product Copilot →Follow the updated AI Workforce example through completed work, human escalation and a customer-facing support view. Measured AI model spend is shown separately from worker-reported cost; time savings remain estimates.
Watch AI Workforce →ONE COMMERCIAL PLATFORM
Customer channels bring Product & Offerings and Marketing & Sales closer to the customer. Agree the supported journey from the proposition to the next commercial or service step.
START WITH YOUR CUSTOMER JOURNEY
Discuss your channel choices, brand presentation, supported journeys and integration requirements.
Opens an editable email draft. No request is sent or meeting reserved.